Shop is widening its delivery‑tracking ecosystem. Starting today, shoppers with a shipping address in Japan or Singapore will see a “Track with Shop” button on the thank‑you page, order status page, and in order‑confirmation emails. At the same time, the Shop app and Shop.com are now fully localized in Japanese, letting customers browse and manage orders in their native language. For merchants, this means a smoother post‑purchase experience for two high‑growth markets. For developers, it signals new locale data and a need to verify that your integrations respect the expanded geography.
Why This Expansion Matters
Japan and Singapore represent some of the world’s most digitally savvy shoppers, and both markets have shown strong adoption of mobile‑first commerce. By surfacing a unified tracking button, Shopify reduces friction, lowers support tickets, and keeps buyers inside the Shop ecosystem where they can discover related products. The Japanese language rollout also removes a key barrier for local shoppers who prefer to read order details in their native tongue.
Who’s Affected: Merchants vs. Developers
Merchants
• Any store that already has “Track with Shop” enabled will automatically show the button to eligible Japanese and Singaporean buyers. No additional UI work is required.
• Stores must have shipping zones that include Japan and Singapore. If a region is missing, the button will not appear for those orders.
• Email templates that reference the tracking button should be reviewed for length, as the Japanese translation is longer. Adjust line‑height or spacing if needed.
Developers
• Apps that hook into the Order Status API or send custom fulfillment notifications need to be aware of the new “shopify_track_with_shop_enabled” flag that can appear in the GraphQL Order object for Japan/Singapore orders.
• Theme developers should verify that the Liquid snippet {{ order.tracking_url }} still renders correctly when the button is injected by Shopify. The button is added via a Shopify‑provided script, so custom overrides must not hide it.
Enabling Track with Shop for Japan and Singapore
If you already see the feature in your admin, you’re set. If not, follow these steps:
Localization: Japanese Language Support
The Shop app’s UI, help articles, and order‑status pages are now displayed in Japanese for users whose device language is set to 日本語. This includes the tracking button label, delivery status messages, and any in‑app prompts. Merchants do not need to translate anything manually, but they should double‑check any custom copy that appears alongside the button (e.g., “Your order is on its way”). If you have bilingual storefronts, consider adding a language toggle that respects the shopper’s device locale so the Japanese version is shown automatically.
Technical Checklist for Developers
Below is a quick GraphQL query you can add to your order‑fetching logic to detect whether the Track with Shop button will appear. The new boolean field is trackWithShopEnabled.
query GetOrderTracking($orderId: ID!) {
order(id: $orderId) {
id
name
shippingAddress {
countryCodeV2
}
trackWithShopEnabled
trackingUrl
}
}
If trackWithShopEnabled returns true, you can safely display a custom “Track Your Delivery” button that mirrors Shopify’s native UI. Remember to respect the shopper’s locale by pulling the language from the Order object (order.locale) – it will be "ja" for Japanese shoppers.
Next Steps & Best Practices
• Audit your shipping zones and add Japan/Singapore now to avoid missed opportunities. • Run a A/B test on the thank‑you page to compare conversion rates before and after the button appears. • Keep your email templates clean; the Japanese translation adds roughly 15 characters, so allow extra space. • Monitor Shopify’s “Delivery Tracking” analytics dashboard for the new regions to gauge shopper engagement.
By taking these actions, you’ll deliver a frictionless post‑purchase experience to two of the world’s most valuable markets and keep your brand aligned with Shopify’s global vision. Need help enabling the feature or customizing your theme? Reach out to our Shopify Expert team or drop a comment below.
